Our Policies

Returns and Replacement Policy – Global Parts Community

Contact Information:
Email: contact@globalpartscommunity.com
Phone: +1 (888) 585-3959

At Global Parts Community, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes returns or replacements are necessary, and we have developed the following policy to provide you with a seamless experience:

1. Returns:

We accept returns within 30 days of your purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that all returns require a Return Merchandise Authorization (RMA) number, which you can obtain by contacting our customer service team via email or phone. We will provide you with instructions on how to return the item. Once we receive and inspect the returned item, we will initiate a refund for the purchase price, excluding any shipping charges.

2. Replacements:

If you receive a defective or incorrect item, we offer free replacements. To request a replacement, please contact our customer service team with details of the issue. We will guide you through the replacement process and provide you with a Return Merchandise Authorization (RMA) number. You will be responsible for returning the defective or incorrect item, and upon receipt and verification, we will send you a replacement at no additional cost.

3. Return and Replacement Process:

To initiate a return or replacement, please follow these steps:
a. Contact our customer service team via email (contact@globalpartscommunity.com) or phone (+1 (888) 585-3959) to request a Return Merchandise Authorization (RMA) number.
b. Pack the item securely in its original packaging, including all accessories and documentation.
c. Include the RMA number on the return package.
d. Ship the package to the address provided by our customer service team.
e. Once we receive the returned item, our team will inspect it to ensure it meets the return or replacement criteria.
f. If eligible, we will process the refund or send the replacement item according to your request.

4. Exceptions and Conditions:

– Certain items, such as electronic components or custom orders, may have specific return restrictions. Please contact our customer service team for more information.
– The customer is responsible for return shipping costs unless the return is due to our error or a defective item.
– All returned items must be adequately packaged to prevent damage during transit. We recommend using a trackable shipping service to ensure the safe return of the item.
– Refunds will be issued in the original form of payment, and processing times may vary depending on your financial institution.

5. Contact Us:

If you have any questions, concerns, or need assistance with the return or replacement process, please reach out to our customer service team. We are here to help and provide you with a satisfactory resolution.

Email: contact@globalpartscommunity.com
Phone: +1 (888) 585-3959

We value your trust in Global Parts Community, and we are dedicated to providing exceptional customer service. Thank you for choosing us as your trusted source for automotive parts and accessories.